13th January 2020
Movilla House has received a glowing and faultless report following a routine, unannounced inspection carried out by The Regulation and Quality Improvement Authority (RQIA). The report found the independent nursing home was well-led and the inspector witnessed good practices and robust systems throughout the home.
The RQIA is the independent body that regulates and inspects the quality and availability of Northern Ireland’s health and social care services.
Inspectors noted good practice found throughout the inspection in relation to the culture and ethos of the home, dignity, privacy, listening to and valuing patients and their representatives and taking into account the views of the patients.
They remarked on how staff communicated with patients in a manner that was sensitive and understanding of their needs and that staff engaged in appropriate and caring conversation.
During the inspection, inspectors spoke to residents, visitors, staff and a care manager, everyone had high praise for Movilla House Nursing Home.
The Newtownards home provides specialist nursing, palliative, respite and convalescent care for the elderly and was praised for its wide ranging activities programme, which reflect residents’ diverse needs. One resident said, “I love the armchair bowls. I’m going later today.”
Inspectors spoke with several residents during the inspection and all were complimentary regarding the care provided and staff. One told inspectors, “I am delighted with the home. The food is varied. The staff are wonderful. The manager is great, she is always here. I would highly recommend the home. You get anything you ask for, it is very reassuring.”
Other residents also talked about the food amongst other things “I enjoy it here, they let me do my own thing. I go out to the shops every day. The food is lovely here.”
The inspectors spoke with a visitor who was also complimentary regarding the care provided, staff and management, “It is wonderful here. The staff are great, lovely rapport with patients. There are lots of activities. They celebrate all holidays, have parties and decorate the zimmers, it’s lovely.”
As well as speaking to residents and visitors, the inspectors spoke to several staff who talked about the good working relationships and that management were supportive, approachable and responsive to any suggestions/concerns.
They said “I love working here. It’s a great team and good management. It is a lovely home to work in. Staff genuinely care about the patients, it’s not just a job. There is a lovely atmosphere. It is very well staffed compared to some homes and the care is very good.”
Staff also commented, “Patients choose what they want to eat the day before but they can change their mind, there are always extras made.”
The care manager they spoke to said patients are happy in the home and are happy to stay after periods of respite/rehabilitation. They added there have never been any complaints about the care provided. He also commented that registered nurses were available, very approachable and professional in their interactions with the care management team.
Movilla House’s, Home Manager, Tracey Anderson, said: “To receive a faultless report is fantastic and it reflects the hard work done by the most amazing team, from the nurses, carers and activity coordinator, to the chefs, administrators and domestic and maintenance teams. They are committed to delivering extremely high levels of care and support: for them, good is never good enough.
“We set the bar very high with regards to all aspects of care at Movilla House Nursing Home and it’s wonderful that this is recognised by inspectors.”
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