Help and Info

Choosing a care home whether it be a nursing or residential home is an important decision.

This checklist suggests what to ask to help you find out as much as you can about a home and make an informed choice. If you are not happy with something when you're looking around, ask the home for an explanation. 
You can print out this page to take with you when you visit a home.

Care Home Checklists

Download our checklists by clicking on the titles below.

Location and Building Download PDF

Day-to-Day Life Download PDF

Your Care Needs Download PDF

Contracts & Fees Download PDF

Paying for Care

You can find out more about paying for care on the NIDirect.Gov website.

Inspection Reports

Download our reports by clicking on the titles below.

We operate in a very transparent and honest way, this means we make all of our inspection reports available for you to see.

Unannounced Care Inspection May 2018 Download PDF

Unannounced Medicine Management Inspection October 2018 Download PDF

Feedback

We aim to provide the highest standard of care to our residents and strive to continually improve our standards. In this respect we operate an open policy regarding complaints and comments.

Movilla House has a Quality Assurance Programme as well as our constant monitoring. Annually we circulate a questionnaire to residents and their friends and relatives so we can assess the level of quality achieved and take note of valuable feedback.

Complaints Procedure

All complaints should be made to the Home Manager in the first instance.

All verbal or written complaints from residents or relatives will be dealt with in an objective manner.

As a general rule complaints should be resolved between those individuals involved and the Home Manager.

All complaints will be thoroughly investigated and this may involve interviewing staff, relatives and/or residents.

A written record will be made of each complaint.

Complaints will be used to assist in the monitoring and evaluation of standards of care and as a corrective mechanism.

Equal consideration will be given when dealing with either written or verbal complaints.

Suggestions from all staff with regard to standard of care will be welcomed.

Residents have the right to refer their complaints to the Ombudsman’s Office, Belfast 028 9023 3821, if they feel their complaint has not been satisfactorily resolved.